Eligibility
A LockedIn Flow Pro purchase is eligible for a full refund when the request is submitted within 14 calendar days of the purchase timestamp. The free trial has no charge to refund.
How to request it
- Open the contact and support form.
- Choose Refund request.
- Enter the email used for the purchase and, if available, the transaction identifier.
Do not send a full payment card number or license key through the form. You do not need to justify the request.
How refunds are returned
Approved refunds are sent back through the original payment method. The payment provider and your financial institution control when the credit appears after it is issued.
After a refund
Once refunded, the associated Pro license is no longer authorized for use. You should remove the license from your installations; the free tier can remain available under the current product terms.
After 14 days
Requests made after the 14-day window are reviewed only where required by law or where an exceptional product or billing issue warrants it. This policy does not limit non-waivable consumer rights where you live.
Duplicate or unauthorized charges
Use the support form as soon as possible so we can investigate a duplicate, mistaken, or unauthorized charge. Selecting Purchase or license and including the transaction identifier helps locate the record without sharing payment card details.